PS Tee

1. Consumer Rights Under NSW & Australian Law

All products sold by us are subject to consumer guarantees under the Australian Consumer Law (ACL). These guarantees mean that:

Goods must be of acceptable quality, safe, free from defects, and fit for the purpose they are sold for.

Goods must match their description and any sample shown.

A consumer may be entitled to a repair, replacement, or refund if a product does not meet these guarantees.

These rights apply regardless of any warranty, sign, or store policy.

2. Faulty, Damaged or Incorrect Items

If the item you receive is faulty, damaged, significantly different to the description, or unfit for purpose, you are entitled to choose one of the following remedies:

Refund (full purchase price)

Replacement of the item

Repair (where reasonable)

We will not rely on our own terms to deny a remedy if the goods fail a consumer guarantee.

3. Change of Mind Returns

We do not offer refunds for change of mind.

However, we will offer an exchange for a different size within 14 consecutive days of the original purchase date, subject to the following conditions:

• The item must be unworn, unwashed, and in original condition

• All original tags must be attached

• Proof of purchase must be provided

• The item must not be marked, damaged, or altered in any way

If the requested size is unavailable, a store credit may be issued at our discretion.

Customers are responsible for any return shipping costs associated with size exchanges.

4. Online Orders & Delivery Issues

For products purchased online, if your item does not arrive, arrives significantly late, or never arrives, and this results from a failure to supply the goods within a reasonable timeframe, you may be entitled to a refund.

5. Return Shipping Costs

If you return an item because it is faulty or does not meet a consumer guarantee, we will cover the reasonable cost of return shipping.

If you return an item for a change of mind, you may be responsible for return shipping costs unless otherwise stated.

6. How to Request a Return or Refund

To request a return, replacement or refund:

Contact us with your order number and description of the issue.

Provide proof of purchase (receipt, order confirmation, bank statement).

Follow any reasonable instructions provided for returning the item.

We will respond promptly and keep you informed of progress.

7. Other Important Information

Consumer guarantees cannot be excluded, restricted or modified by any store policy.

You may also have other rights under statute that are not affected by this policy.

If you can’t resolve an issue with us, you may be able to contact NSW Fair Trading or the Australian Competition and Consumer Commission (ACCC) for further

We ship Australia-wide.

All orders are dispatched via Australia Post and are therefore subject to their delivery schedules, service availability, and operational timeframes.

Once your order has been dispatched, delivery times are determined by Australia Post and may vary depending on your location. Any delays caused by Australia Post are outside of our control.

Tracking details will be provided once your order has been shipped.